Dawnstar Technologies
1. Order Processing and Delivery
At Dawnstar Technologies, we strive to process and fulfill all orders efficiently. Order processing times may vary depending on the product or service purchased. The estimated delivery times for our offerings are as follows:
- Digital Products and Services: Access to digital products, such as software licenses, downloadable content, or online services, is typically granted immediately upon successful payment confirmation. In some cases, delivery may take up to 24 hours.
- Physical Products: If applicable, shipping timelines will be specified at checkout and may vary based on location and chosen shipping method.
- Custom Services: For customized or project-based services, delivery timelines will be communicated to the customer at the time of purchase.
2. Payment and Order Confirmation
Upon placing an order, customers will receive an order confirmation email containing details of the purchase. Once payment is successfully processed, customers will receive a second email with fulfillment details, including access credentials (if applicable) or tracking information for physical shipments.
3. Refund and Cancellation Policy
We are committed to customer satisfaction and offer the following refund and cancellation policies:
- Digital Products and Services: Due to the nature of digital goods, all sales are final unless otherwise specified. If you experience issues with your purchase, please contact our support team for assistance.
- Physical Products: Refunds or replacements are available for defective or damaged products within 14 days of delivery. Customers must return the item in its original condition.
- Custom Services: Cancellation policies for custom services will be outlined in the service agreement. Generally, refunds are not available for work already completed.
4. Customer Support and Assistance
For any questions regarding your order, delivery status, or issues with the product/service, please contact our support team:
Email: [email protected]
Phone: (585) 704 - 8027
Support Hours: Monday - Friday, 9:00 AM - 5:00 PM (CST)
5. Changes to This Policy